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Technical Support Specialist

2 months ago

Pune, Maharashtra, India Radical Technologies Full time
Hiring for Product Support Role

This is an exciting opportunity to join our team at Radical Technologies as a Product Support Analyst. We are a fast-paced organization that offers a hybrid work model, with a 100% remote work opportunity. In this role, you will be responsible for providing an excellent level of customer service while effectively troubleshooting and resolving configuration and technical issues. Your strong problem-solving skills and ability to work in a Windows environment will be valuable assets to our team.

As a Product Support Analyst, you will be exposed to different aspects of technical support, product configuration, and client management. We are looking for someone who is a strong team player, comfortable in a fast-paced environment, and has experience working with internal and external customers. This position will provide you with a strong foundation of skills and capabilities to grow your career in our Product Support stream.

Key Responsibilities:

  • • Provide an outstanding experience to customers throughout the support process. • Act as a team player and support the existing client base. • Execute defined processes as well as work on support requests and incidents. • Troubleshoot by using required tools and checklist resources to properly understand and problem solve issues being reported. • Effectively document and gather information about all reported issues and escalate whenever required. • Manage multiple avenues of support requests including telephone, email, client portal, and live chat.

Required Skills and Qualifications:

  • • University degree or college diploma, ideally in Computer Science, Engineering, or a related technical field • Good analytical and problem-solving skills • 1-4 years of experience in a technical or customer support role • Superior communication and interpersonal skills • Comfortable working in a Windows environment • Willingness to learn message transformation and exchange between disparate systems • Ability to prioritize multiple demands in a fast-paced and dynamic environment.

Interview Process:

  • • HR Screening • Assignment • Rayden Manager Round 1 (India) • Rayden Manager Round 2 (India) • Phreesia Final Round (US)