GSA Front Office Representative
3 days ago
As a Front Office Representative with Accor, you will play a vital role in ensuring our guests receive the highest level of service.
Key Responsibilities:- Assist guests with check-in and check-out procedures, as well as other cashiering duties.
- Review arrival lists and prepare compendiums prior to guest arrival and check-in to the system as necessary.
- Welcome guests on arrival, register, and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
- Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
- Update and maintain the repeat guest history system.
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
- Handle guests' complaints and comments tactfully and efficiently.
- Handle guests' mail, messages, and answer phone calls.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Be vigilant in regard to in-house credit matters and act upon any discrepancies.Qualifications:
A service-focused personality is essential.
Minimum 1 year of work experience in hotel operations.
A relevant degree or diploma in Hospitality or Tourism management is preferable.
Additional Information:Accor is committed to Diversity & Inclusion.
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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