Customer Support Associate

2 days ago

Kozhikode, Kerala, India beBeeCustomerSupport Full time ₹ 4,50,000 - ₹ 8,50,000

Job Summary

We are seeking a Customer Service Representative to join our team.

This role involves handling customer inquiries and providing timely resolutions to ensure a smooth experience.

  • Respond to customer queries via phone, email, and social media with a positive and professional attitude.
  • Maintain accurate customer records using software and tools.
  • Ensure timely follow-ups and status updates to customers.
  • Collaborate with internal departments for efficient resolutions.
  • Track complaints, returns, and exchanges effectively.

The ideal candidate will possess excellent communication skills, proficiency in Microsoft Office, and strong follow-up abilities.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.

  • Provide solutions to customer issues promptly and professionally.
  • Maintain a high level of accuracy when recording customer interactions.
  • Communicate effectively with internal teams to ensure seamless resolutions.

Requirements

  • Bachelor's degree in any discipline.
  • 2-3 years of relevant experience in customer-facing roles.
  • Fluent English language skills (spoken and written).
  • Excellent communication and interpersonal skills.

What We Offer

We are committed to providing a supportive and inclusive work environment.

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic team culture.

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