Senior Customer Liaison Professional

3 days ago


Kozhikode, Kerala, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 10,00,000

Customer Success Associate Job Description:

We are seeking a skilled Customer Success Associate to join our team. In this role, you will be responsible for engaging with customers proactively to provide excellent service and support.

The ideal candidate will have a graduate degree in any field and strong communication skills in English and Hindi. Additional proficiency in other languages is a plus. You should also possess strong interpersonal skills and a customer-first approach.

Responsibilities include:

  • Providing exceptional customer service and support
  • Ensuring smooth onboarding and ongoing support to enhance customer satisfaction
  • Addressing customer queries and resolving issues efficiently
  • Leveraging sales acumen to identify opportunities for upselling and cross-selling
  • Maintaining accurate records of customer interactions and feedback

Required Skills & Qualifications:

  • Graduate degree in any field
  • Excellent communication skills in English and Hindi
  • Additional proficiency in other languages (optional)
  • Strong interpersonal skills
  • Candidate-first approach

Interview Process:

  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round

Employment Details:

  • Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts)
  • Working Days: 6 days a week


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