System Reliability Engineer

22 hours ago

Pune, Maharashtra, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,01,00,000
Job Title: Technical Support Specialist

As a Technical Support Specialist, you will play a pivotal role in maintaining system reliability and driving operational excellence.

Key Responsibilities:
  • Monitor ACH and Dovetail servers to ensure service availability and restart as needed.
  • Track and report CNS file movement from ingestion to PEP+ arrival, reprocess files when required.
  • Validate application health using Splunk, Dynatrace, and JMX webapp, following SOPs for error handling.
  • Support Payee Name Verification changes and coordinate with execution teams.
  • Participate in certificate installations and validate DPP/EPP changes.
  • Provision access for tools like Splunk, OD, EC, Extropy, Linux servers, Kubernetes, and JMX.
  • Validate deployments across CERT/PROD/DR environments on Authentication Gateway.
  • Collaborate with stakeholders to identify gaps and implement improvements.
  • Conduct incident analysis and drive preventive actions.
  • Enhance monitoring services and alerts for better system reliability.
  • Attend knowledge transfer sessions on the Dovetail payments platform.

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