System Reliability Expert

4 days ago

Pune, Maharashtra, India beBeeReliability Full time ₹ 19,00,000 - ₹ 23,00,000
Job Title: System Reliability Engineer - ERP Automation

This is a key role in ensuring the end-to-end visibility and reliability of SAP ERP, middleware, and business-critical applications.

The successful candidate will be responsible for designing, implementing, and governing a comprehensive monitoring, observability, automation, and job management architecture across SAP (SAP S/4HANA, SAP BTP, SAP eWM, ATTP, GRC etc.), middleware, and hyper-specialized business systems.

Key Responsibilities:
  • Design, implement, and govern a comprehensive monitoring, observability, automation, and job management architecture across SAP (SAP S/4HANA, SAP BTP, SAP eWM, ATTP, GRC etc.), middleware, and hyper-specialized business systems.
  • Execute the automation and observability roadmap in alignment with IT strategy, business SLAs, and customer needs.
  • Standardize and scale monitoring patterns using SAP Focused Run, and/or enterprise strategic tools like SAP Cloud ALM, Grafana etc.
SRE Practices & Maturity Improvement:
  • Define and manage service level indicators (SLIs), service level objectives (SLOs), error budgets, and establish a reliability engineering culture across SAP operations.
  • Lead the continuous improvement of observability maturity through tooling, telemetry coverage, documentation, and team enablement.
  • Conduct thorough root cause analysis and introduce operational best practices for proactive incident prevention.
Ai, Automation & Self-Healing:
  • Integrate AI-driven monitoring, anomaly detection, and predictive analytics for faster incident detection and auto-resolution.
  • Build event-driven automation pipelines for common incident scenarios using OCC guided procedures or external orchestration tools.
  • Enhance root cause analysis using automated correlation of system metrics, exceptions, and transaction traces.
Business KPI & Process Monitoring:
  • Lead the setup of business process monitoring for critical flows (e.g., intercompany supply chain, order-to-cash, procure-to-pay) to ensure performance and SLA visibility.
  • Define and operationalize business KPIs with dashboards and alerting tied to user experience and transaction health.
Customer Engagement & Stakeholder Collaboration:
  • Actively engage business and technical stakeholders to gather feedback, identify pain points, and co-develop enhancements to observability capabilities.
  • Regularly present monitoring performance and roadmap updates to leadership and service teams.
Qualifications:
  • 8+ years in SAP system architecture or basis, monitoring automation design, or SRE roles.
  • 3+ years of experience with SAP OCC technologies (Focused Run, or Cloud ALM, Solution Manager).
  • Understanding of SAP S/4HANA, BTP, and middleware (e.g., mulesoft).
  • Proven track record in designing and scaling observability platforms and automation frameworks.
  • Proficiency in integration with IT service management (ITSM) and one or more enterprise-wide observability tools (e.g., servicenow, grafana, splunk, dynatrace, prometheus).
  • Having formal certifications in SAP solution manager or focused run, SAP cloud alM operations is an added advantage.
  • Strong stakeholder management, including customer-facing experience.
  • Excellent communication and cross-functional collaboration skills.
  • PASSION FOR RELIABILITY, AUTOMATION, AND MEASURABLE IMPROVEMENT.

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