Site Reliability Engineering Expert

3 weeks ago

Pune, Maharashtra, India Fiserv Full time

Site Reliability Engineering Expert (Architect)

Exp. Range:- 15 to 19 Years

Location:- Pune

Job Description:

What does a successful Site Reliability Engineer (SRE) Expert do at Fiserv?

The Site reliability engineer blends the principles of software engineering with the discipline of operations to create high-performing and reliable software systems. They are tasked with designing and implementing tools, processes, and systems to improve the reliability, scalability, and performance of large-scale applications and services.

What will you do:

  • Automation and reduce toils Create sustainable systems and services through automation. Automate operational mundane jobs, health checks, release and deployments. Measure and optimize system performance and innovate for continuous improvement
  • Observability - Run the production environment by monitoring availability and taking a holistic view of system health. Use monitoring systems for alerting and dashboards
  • Process reengineering – Mapping the business process / customer journey maps to find reliability gaps. Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding.
  • Development Operations partnership - Participate in system design consulting, platform management, and capacity planning.
  • Documentation – Drive operations teams on documentation SOP's, Configurations and infrastructure maps, knowledge articles, known errors resolution, etc
  • Chaos engineering and Testing – Design Chaos engineering plans and test all applications components and Infrastructure. Document the plans to address the gaps
  • KPI's and Error budget – Measure the availability and downtime along with error budgets and develop strategies to maximize availability.

What you will need to have:

  • Bachelor's degree in computer science or related technical field and/or 7+ years of relevant work experience
  • 14+ years of relevant work experience in Site reliability engineering (SRE) in Fintech / product organization.
  • 10+ years of experience in automation of toils working with Python or Java, Ansible, Powershell , etc
  • 10+ years of experience in Observability and monitoring tools working with Dynatrace, Splunk, Moogsoft, Grafana, etc
  • Experience in managing CI/CD pipelines and automation (GITLAB, Harness, Nexus, Terraform, SonarQube, etc)
  • Experience in SDLC including associated deployment methodologies, Onboarding, QA processes, and performance tuning efforts and Source Code Management with GitLab/Github.
  • Strong problem-solving skills and critical thinking to analyze root causes, implement solutions, and prevent future disruptions proactively. Effective communication is also the key for SREs to collaborate with cross-functional teams, share knowledge, and address incidents promptly.
  • Experience interacting with customers to analyze, validate, specify, verify, document and manage solution requirements.

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