
Customer Support Specialist
1 day ago
We are seeking an experienced customer support specialist to join our team. In this role, you will be responsible for providing exceptional support to our customers, resolving issues and concerns in a timely and professional manner.
Key Responsibilities:
- Troubleshoot and resolve WordPress & WooCommerce issues with confidence.
- Communicate clearly and patiently with customers (via tickets, email, and live chat).
- Identify recurring issues and collaborate with the development team to improve product functionality.
- Maintain accurate and up-to-date documentation of plugin features.
- Manage tickets effectively in FreeScout or similar customer support tools.
- Stay informed about new product releases and updates.
Requirements:
- Proven experience in WordPress troubleshooting and debugging.
- Hands-on experience with WooCommerce.
Nice to Have:
- Familiarity with AI-powered support tools.
Why Join Us?
- Flexible work arrangements to suit your needs.
- Competitive paid time off policy.
- Collaborative and supportive team environment.
- Opportunity to work remotely with a global team of professionals.
- Be part of a company behind popular WooCommerce plugins with millions of downloads.
About Us:
We are a leading provider of WooCommerce plugins and solutions. Our mission is to help online store owners succeed by delivering high-quality products and exceptional customer support.
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