Customer Experience Specialist

1 week ago


Solapur, Maharashtra, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 7,00,000
Job Description:

Dabba Network is a pioneering company offering low-cost, decentralized Wi-Fi networks leveraging DePIN and Web3 technologies.

We are seeking a highly skilled individual to fill this customer-centric role, providing top-tier support via calls, chats, or email, handling select sales calls, and troubleshooting ISP and networking queries.

  • Deliver exceptional customer service, diagnosing and resolving network-related issues with Dabba devices, backhauls, or connectivity faults.
  • Guide customers through device activation steps, including the Dabba Lite onboarding process and interaction with local cable operators for deployment.
  • Respond to incoming sales inquiries with relevant information about hotspots (Dabba Lite, etc.), including pricing and rewards system.
Key Responsibilities:
  • Collaborate with cross-functional teams to drive business growth.
  • Maintain accurate records using CRM tools, documenting recurring concerns, resolution steps, and potential areas for improvement.
Requirements:

The ideal candidate should have experience in ISP or networking-related customer support, strong communication skills, and an adaptable attitude to thrive in a startup/Web3 environment.



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