Technical Customer Experience Manager

7 days ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 15,00,000
Job Title : Technical Customer Support Lead

Job Summary

As a Technical Customer Support Lead, you will be responsible for leading the customer support team and ensuring that customers receive high-quality service. This role requires excellent communication and organizational skills, as well as the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

  • Lead the customer support team and provide guidance on best practices
  • Develop and implement processes to improve customer satisfaction
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Identify and address root causes of customer complaints
  • Maintain accurate records and reports of customer interactions

Required Skills and Qualifications

To succeed in this role, you will need:

  • 5-7 years of experience in SaaS technical support or a similar field
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Intermediate understanding of technical systems and APIs

Benefits

This is a great opportunity to join a dynamic team and grow your career in customer support. We offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and supportive work environment

How to Apply

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application.

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