Optimizing Technical Experience

1 week ago


Hyderabad, Telangana, India beBeeReliability Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
System Reliability and Support Specialist

The System Reliability and Support Specialist will serve as the primary point of contact for enterprise SaaS customers, addressing technical issues to ensure optimal system performance and user satisfaction.

This role is responsible for managing incoming support tickets, providing timely solutions, and maintaining high system uptime and application availability.

The ideal candidate will have expertise in Linux system administration, cloud operations, and systems engineering principles, combined with excellent communication skills.

Key Responsibilities:

  • Serve as the first line of support for customer-reported technical issues related to our SaaS platform.
  • Understand and empathize with customer challenges, offering tailored solutions to improve their user experience.
  • Ensure prompt and accurate updates, meet SLAs and provide timely resolution to customer issues via tickets and calls.
  • Create knowledge-base articles to document knowledge and help customers self-service.



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