Learning Development Specialist

3 days ago

Aurangabad, Maharashtra, India beBeeTraining Full time ₹ 60,00,000 - ₹ 80,00,000

Job Description:

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  • ">
  • Conduct new hire training and soft skills / Negotiation skill training">
  • Should complete monthly cyclic activities including refresher training, update training and PKT">
  • Sensitize to training needs / understand learning requirements of different learning groups">
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans">
  • Ability to execute training tasks / assignment on short notice">
  • Interested to deliver and contribute towards process improvement">
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Take accountability for new hires performance during the OJT period, including attrition

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Roles and Responsibilities:

">
  • ">
  • Conduct new hire training and soft skills / Negotiation skill training">
  • Should complete monthly cyclic activities including refresher training, update training and PKT">
  • Sensitize to training needs / understand learning requirements of different learning groups">
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans">
  • Ability to execute training tasks / assignment on short notice">
  • Interested to deliver and contribute towards process improvement">
  • Take accountability for new hires performance during the OJT period, including attrition .">
">

FUNCTIONAL/ OPERATIONAL:

">
  • ">
  • Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors in case of failed call.">
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.">
  • Document the feedback signed off by the concerned parties.">
  • Monitor calls across teams (cross monitoring) every month.">
  • Nominate and groom floorwalkers amongst the team regularly.">
  • Conduct process refreshers and Policy refreshers.">
  • Nominate advisors to conduct buzz sessions.">
  • Handle all escalation calls for the team.">
  • Sharing good calls & bad calls , creating product level FAQ's .">
  • Nominating hall of fame & hall of shame for OJT Batch .">
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.">
  • Check the login schedules.">
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.">
">

Required Skills and Qualifications:

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  • ">
  • Strong communication skills in English">
">

Benefits:

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We offer a dynamic work environment with opportunities for growth and development. As a key member of our team, you will be given the chance to develop your skills and take on new challenges.

">

Others:

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This role is an excellent opportunity to make a real difference in the lives of others. If you are passionate about training and development, we would love to hear from you

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