Operational Leadership Professional

15 hours ago


Nagpur, Maharashtra, India Witbloom Consultants - A Leading Training & Job Placement Firm Full time
Job Description

Elevate your career in e-commerce operations management with Witbloom Consultants.

We are seeking a highly skilled Operational Leadership Professional - E-commerce to lead our team and drive process improvements.

  • About the Role:
  • This is an excellent opportunity for a seasoned professional with experience in BPO operations, specifically in e-commerce or related processes.
  • The ideal candidate will possess strong leadership skills, analytical abilities, and a passion for delivering high-quality results.

Responsibilities:

  1. Operations Management:
  2. Oversee end-to-end e-commerce processes, ensuring seamless execution and timely delivery.
  3. Monitor team performance, adhering to SLAs and KPIs, and implement process enhancements to optimize efficiency and quality.

Team Leadership:

  1. Lead, coach, and mentor team leaders and associates to achieve operational objectives.
  2. Conduct regular performance reviews, providing constructive feedback and facilitating training programs.

Clients & Process Compliance:

  1. Act as the primary point of contact for clients, addressing concerns, and ensuring satisfaction.
  2. Prepare and deliver operational reports to clients and senior management.
  3. Ensure all processes comply with company policies and industry regulations.

Crisis Management:

  1. Handle escalations, resolving issues promptly to maintain smooth operations.
  2. Identify and mitigate risks in the process, maintaining a proactive approach.

Key Qualifications:

  • Graduate degree in any discipline (MBA/PGDM preferred).
  • Minimum 5–7 years of experience in BPO operations, with at least 2–3 years in a managerial or leadership role.
  • Prior experience in e-commerce or related processes is highly desirable.

What We Offer:

  • Competitive salary: ₹6.50 LPA - ₹7.50 LPA (₹650,000 - ₹750,000 per annum).
  • Performance-based incentives.
  • Professional development opportunities and career advancement possibilities.

Location: Nagpur, India.

Industry: BPO/ITES.



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