Operational Leadership Professional
15 hours ago
Elevate your career in e-commerce operations management with Witbloom Consultants.
We are seeking a highly skilled Operational Leadership Professional - E-commerce to lead our team and drive process improvements.
- About the Role:
- This is an excellent opportunity for a seasoned professional with experience in BPO operations, specifically in e-commerce or related processes.
- The ideal candidate will possess strong leadership skills, analytical abilities, and a passion for delivering high-quality results.
Responsibilities:
- Operations Management:
- Oversee end-to-end e-commerce processes, ensuring seamless execution and timely delivery.
- Monitor team performance, adhering to SLAs and KPIs, and implement process enhancements to optimize efficiency and quality.
Team Leadership:
- Lead, coach, and mentor team leaders and associates to achieve operational objectives.
- Conduct regular performance reviews, providing constructive feedback and facilitating training programs.
Clients & Process Compliance:
- Act as the primary point of contact for clients, addressing concerns, and ensuring satisfaction.
- Prepare and deliver operational reports to clients and senior management.
- Ensure all processes comply with company policies and industry regulations.
Crisis Management:
- Handle escalations, resolving issues promptly to maintain smooth operations.
- Identify and mitigate risks in the process, maintaining a proactive approach.
Key Qualifications:
- Graduate degree in any discipline (MBA/PGDM preferred).
- Minimum 5–7 years of experience in BPO operations, with at least 2–3 years in a managerial or leadership role.
- Prior experience in e-commerce or related processes is highly desirable.
What We Offer:
- Competitive salary: ₹6.50 LPA - ₹7.50 LPA (₹650,000 - ₹750,000 per annum).
- Performance-based incentives.
- Professional development opportunities and career advancement possibilities.
Location: Nagpur, India.
Industry: BPO/ITES.
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