Chief Operations Officer

2 days ago


Nagpur, Maharashtra, India Witbloom Consultants - A Leading Training & Job Placement Firm Full time

At Witbloom Consultants, we are seeking a highly skilled Chief Operations Officer to join our team. This is an excellent opportunity for a seasoned professional to lead our operations and drive growth in the e-commerce sector.

About the Role

We offer a competitive salary of ₹6.5 lakhs - ₹7.5 lakhs per annum, making it an attractive career prospect for those looking to grow their careers.

Job Description

As a Chief Operations Officer at Witbloom Consultants, you will be responsible for managing end-to-end e-commerce processes, ensuring timely delivery of high-quality services to clients. You will also supervise teams to meet service level agreements (SLAs) and key performance indicators (KPIs). Additionally, you will implement process improvements to optimize efficiency and quality.

Your responsibilities will include:

  • Leading, coaching, and mentoring team leaders and associates to achieve operational objectives
  • Conducting regular performance reviews and providing constructive feedback
  • Facilitating training and upskilling programs for team members

You will also serve as the primary point of contact for clients, addressing concerns and ensuring satisfaction. This role requires strong analytical and problem-solving skills, excellent leadership abilities, and proficiency in MS Office Suite and CRM/ERP tools.

A Graduate degree in any discipline (MBA/PGDM preferred) and minimum 5-7 years of experience in BPO operations with at least 2-3 years in a managerial or leadership role is required. Prior experience in e-commerce or related processes is highly desirable.

What We Offer

As a valued member of our team, you can expect:

  • Competitive salary and performance-based incentives
  • Opportunity to work in a dynamic and growth-oriented environment
  • Professional development and career advancement opportunities

We are committed to fostering a culture that encourages innovation, teamwork, and continuous learning. If you are a motivated individual with a passion for driving business growth, we encourage you to apply for this exciting opportunity.



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