Strategic Operations Manager
20 hours ago
eCommerce Operations Management role available at Witbloom Consultants, A Leading Training & Job Placement Firm.
The ideal candidate will have a strong understanding of e-commerce operations in the BPO industry, with excellent leadership and team management abilities. They should possess analytical and problem-solving skills to drive performance improvements and be proficient in MS Office Suite and CRM/ERP tools. Effective communication and interpersonal skills are also essential for this position. The candidate will lead, coach, and mentor team leaders and associates to achieve operational objectives and ensure all processes are compliant with company policies and industry regulations. They will also handle escalations and resolve issues promptly to maintain smooth operations. Salary: $83,200 per year.
Responsibilities:
- Manage and supervise end-to-end e-commerce process,
- Monitor team performance to ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs),
- Implement process improvement initiatives to optimize efficiency and quality,
- Lead, coach, and mentor team leaders and associates to achieve operational objectives,
- Conduct regular performance reviews and provide constructive feedback,
- Facilitate training and upskilling programs for team members,
- Ensure all processes are compliant with company policies and industry regulations,
- Conduct regular audits to maintain accuracy, consistency, and high-quality output,
- Develop and implement standard operating procedures (SOPs),
- Handle escalations and resolve issues promptly to maintain smooth operations,
Requirements:
- Graduate in any discipline (MBA/PGDM preferred),
- Minimum 5–7 years of experience in BPO operations, with at least 2–3 years in a managerial or leadership role,
- Prior experience in e-commerce or related processes is highly desirable,
About Us
We offer competitive salary and performance-based incentives, opportunity to work in a dynamic and growth-oriented environment, and professional development and career advancement opportunities.
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