Ecommerce Operations Director

3 weeks ago


Nagpur, Maharashtra, India Witbloom Consultants - A Leading Training & Job Placement Firm Full time
Job Overview

We are seeking a highly skilled and experienced Ecommerce Operations Director to lead our team in delivering exceptional service to our clients. As a key member of our operations team, you will be responsible for managing the end-to-end ecommerce process, ensuring seamless execution, and driving business growth.

Key Responsibilities
  • Operations Management:
  • Develop and implement strategies to optimize efficiency, quality, and customer satisfaction.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Maintain accurate records, reports, and metrics to measure performance and identify areas for improvement.
  • Team Leadership:
  • Foster a positive and inclusive work environment that encourages growth, development, and engagement.
  • Mentor and coach team members to enhance their skills and knowledge.
  • Cultivate strong relationships with internal stakeholders, including sales, marketing, and customer success teams.
Requirements
  • Bachelor's degree in a relevant field (MBA/PGDM preferred).
  • A minimum of 5-7 years of experience in BPO operations, with at least 2-3 years in a managerial or leadership role.
  • Prior experience in ecommerce or related processes is highly desirable.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities to drive performance improvements.
What We Offer
  • A competitive salary range of $6.50-$7.50 LPA, based on qualifications and experience.
  • A dynamic and growth-oriented work environment.
  • Ongoing training and professional development opportunities.


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