Assistant General Manager/Deputy General Manager

3 weeks ago


Chennai, Tamil Nadu, India Atria Convergence Technologies Limited Full time

About Us:

Atria Convergence Technologies Ltd. is a premier in-home entertainment, education, and interactive services provider in India. Our vision is to become the most admired service provider in the country, and we are closer than ever to realizing it. Based in Bangalore, we serve numerous cities and towns in several states, including Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Jaipur, Lucknow, Ahmedabad, and Delhi. We are one of the country's most renowned cable and broadband companies, bringing state-of-the-art services to nearly 3 million happy homes (Fibernet, Digital TV, HDTV).

Role Overview:

This role is responsible for driving efficiency across the business, providing outstanding leadership to associates, and championing our culture of service, respect, and integrity. The successful candidate will maintain a performance-driven environment, drive operational efficiency, and apply the best practices and processes while providing outstanding customer service and supervising each branch to bring success to the role.

Key Responsibilities:

- Monitor and drive service operations
- Implement operational policies and procedures
- Monitor branch performance and ensure high productivity levels
- Conduct periodic audits and inspections to ensure tools and equipment are available and utilized as per laid down norms and procedures
- Design and implement strategies for expanding operational support services and networks in line with sales forecasts or approved expansion plans
- Review recommendations from branches for implementing new projects, provide required resources, and monitor implementation
- Monitor and track the implementation of various new infrastructures for existing networks and customers
- Support the rollout of new platforms like GPON
- Provide support to community projects and corporate customers in respective businesses
- Co-own and support end-to-end customer care processes and procedures to increase customer retention
- Assume overall responsibility for supporting technical customer care and monitoring complaint resolutions
- Analyze training needs of operations staff and coordinate with functional training teams and HR to ensure the design and implementation of training programs
- Execute special projects and up-gradation assignments in a timely manner
- Establish measures of performance and monitor the performance of operations staff

Educational and Experience Requirements:

- MBA from a premier institute
- 12+ years of experience in operations/sales with a proven track record of handling large teams

Key Personal Attributes:

- A focused driver with a structured process approach and the ability to deliver outcomes
- Passionate about people development, strong communication skills, highly energetic with the ability to influence and persuade
- Excellent interpersonal skills - high-level proficiency in networking and connecting internally and externally
- Excellent team-building skills and orientation for developing high-quality talent within the organization



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