
Financial Collections Specialist
2 weeks ago
Key to our company's financial success is an effective Accounts Receivable function, responsible for the accurate and timely processing of client payments. In this role, you will be instrumental in maintaining a smooth flow of funds into the organization.
\- Manage the Order to Cash (O2C) process, ensuring seamless billing, collections, and dispute resolution.\
- Verify that all invoices are accurate and compliant with contractual agreements, complete with supporting documentation.\
- Review client contracts to prevent discrepancies in invoicing and maintain a proactive approach to resolving issues.\
- Identify and resolve problems such as billing errors, late payments, and AR reconciliations, facilitating prompt payment from clients.\
- Communicate effectively with clients via email and phone to collect overdue payments.\
- Monitor and record customer feedback, addressing concerns promptly and efficiently.\
- Coordinate closely with internal teams (Sales, Operations, Tax) to ensure timely issue resolution.\
- Ensure achievement of team Key Performance Indicators (KPIs) and individual deliverables, contributing to overall business objectives.\
- Manage collections in line with contract Terms and Conditions, ensuring alignment with organizational goals.\
- Generate regular reports on collections, providing valuable insights into cash flow management.\
- Raise payment release requests to Treasury for salary disbursements to associates.\
- Conduct regular client visits to build relationships and foster a positive reputation.\
- Escalate high-risk accounts to management for timely attention and resolution.\
- Drive continuous process improvements and best practices, enhancing operational efficiency and effectiveness.\
- Prepare comprehensive management reports, offering valuable insights into business performance.\
- Maintain a thorough understanding of e-invoicing, GST, TDS, and GST-TDS compliance, staying up-to-date with regulatory requirements.\
- Accurately record invoices, payments, and related correspondence, ensuring transparent and efficient financial management.\
Qualifications:
\- Graduate degree in Commerce or relevant field, with MBA Finance preferred.\
- Proficient in MS Office applications, particularly Excel.\
- Strong analytical and problem-solving skills, with excellent communication and interpersonal abilities.\
- Ability to work independently and collaboratively as part of a team, with a focus on delivering results-oriented solutions.\
- Highly organized, with exceptional time management and prioritization skills.\
- Flexibility to adapt to changing circumstances and meet deadlines.\
- Sound knowledge of accounting principles and practices, with a strong commitment to accuracy and attention to detail.\
- Capacity to think critically and strategically, with a willingness to take calculated risks and drive innovation.\
- Proven ability to motivate and lead cross-functional teams, promoting a culture of collaboration and shared success.\
- Experience working with various software systems, including HRIS and financial management tools.\
- Excellent written and verbal communication skills, with a proven track record of building strong relationships with stakeholders.\
- Results-driven mindset, with a focus on achieving measurable outcomes and driving business growth.\
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