IT Support Specialist

1 day ago

India beBeeSupport Full time US$ 30,000 - US$ 45,000

Our ideal candidate will be a proactive IT Support Specialist who can handle incoming incidents and service requests via phone, email or ticketing tools. They should provide basic troubleshooting and ensure timely escalation when required.

Key Responsibilities
  • Serve as the initial point of contact for all IT-related user issues and requests.
  • Record, categorize and prioritize incidents in the ITSM/ticketing system.
  • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity and end-user applications.
  • Reset passwords, unlock accounts and assist with access-related issues.
  • Escala te unresolved issues to L2/L3 teams with detailed logs and user inputs.
  • Maintain communication with users to provide status updates and follow-ups.
  • Ensure all tickets are logged, updated and closed in a timely manner according to SLA.
Preferred Qualifications
  • Diploma or Bachelor's Degree in IT, Computer Science or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.
About The Role

We are looking for an individual who can work independently and as part of a team to deliver excellent customer service and support. If you have a passion for IT and enjoy problem-solving, we encourage you to apply.

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