Help Desk Technical Support Specialist

4 weeks ago


Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

Cloud Counselage Pvt Ltd

Job Overview:

At Cloud Counselage Pvt Ltd, we offer a unique opportunity for aspiring IT professionals to gain hands-on experience in technical support and develop foundational skills in troubleshooting and problem-solving.

Key Responsibilities:

  • We are seeking a highly motivated and detail-oriented individual to assist in handling IT support tickets related to hardware, software, and network issues.
  • The successful candidate will learn to troubleshoot basic computer problems under supervision and contribute to maintaining the knowledge base by documenting solutions to frequent issues.
  • This role also involves providing remote and on-site support to end users for routine technical problems and escalating complex issues to senior engineers or specialized teams.

Requirements:

  • A strong understanding of computer hardware, operating systems, and common software applications is essential for this role.
  • Excellent communication and problem-solving skills are required to effectively interact with end-users and resolve technical issues.
  • Candidates must be willing to learn and adapt to new technologies and possess a basic understanding of computer science concepts.
  • Pursuing a degree in a relevant field such as IT, computer science, or a related discipline is preferred.

What We Offer:

We provide a comprehensive training program that enables our interns to develop industry-recognized skills and certifications. Our team environment fosters collaboration, innovation, and continuous learning. Remote work options are available, allowing candidates to maintain a healthy work-life balance. An estimated salary of $45,000 - $60,000 per year, depending on location, experience, and qualifications, reflects the value we place on our employees' contributions.



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