Highly Skilled IT Support Specialist

2 days ago


Mumbai, Maharashtra, India TIGI HR Full time

TIGI HR is seeking a highly skilled IT Support Specialist to join our team.

Job Summary

An IT Support Specialist plays a vital role in ensuring the smooth operation of an organization's IT infrastructure. This individual is responsible for providing technical assistance to staff or customers, resolving technical issues related to hardware, software, networking, and other IT services.

Main Responsibilities
  • Technical Support: Provide end-user support for hardware, software, network, and systems-related issues via phone, email, or in-person.
  • System Maintenance: Perform routine system checks, software updates, and patch management for the organization's IT infrastructure.
  • Troubleshooting: Diagnose and resolve technical problems such as system crashes, software failures, network connectivity issues, and hardware malfunctions.
  • User Setup & Configuration: Set up and configure new hardware and software for employees or customers, including operating systems, applications, and peripheral devices.
  • Network Support: Assist with the setup and maintenance of networks, including routers, switches, firewalls, and VPNs. Monitor network performance and troubleshoot issues like connectivity or security breaches.
  • Help Desk Management: Manage helpdesk tickets, ensuring that each issue is prioritized and resolved in a timely manner. Keep users informed of progress.
  • Documentation: Maintain records of support issues, solutions, and updates. Create user guides and FAQs for frequently encountered issues.
  • Backup & Recovery: Ensure that backup processes are in place, and assist in data recovery processes in case of data loss or system failure.
  • Security: Implement and maintain security measures like antivirus programs, firewalls, and encryption protocols. Assist in monitoring and responding to security incidents.
Required Skills and Qualifications

The ideal candidate will possess excellent communication and problem-solving skills, along with strong technical expertise in hardware, networking, software, and security.

Benefits

This role offers a competitive salary of $3,000 - $4,500 per month, commensurate with experience, as well as opportunities for growth and professional development within a dynamic organization.



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