Collection Specialist

6 days ago


Chennai, Tamil Nadu, India exl Full time
Overview

We are seeking a highly motivated and detail-oriented Collection Specialist to join our team at EXL. As a key member of our operations, you will play a crucial role in resolving outstanding receivables by effectively communicating with insurance companies and patients.

About the Role

In this exciting opportunity, you will be responsible for reviewing, analyzing, and managing assigned claims to ensure timely resolution. Your primary goal will be to resolve outstanding/denied claims within defined Service Level Agreements (SLAs), ensuring minimal revenue loss for our clients.

Key Responsibilities
  • Interact with insurance representatives to obtain status updates and resolve claims efficiently.
  • Meet daily productivity targets while maintaining high-quality performance on assigned inventory.
  • Perform timely follow-ups on claims to prevent revenue loss and prioritize pending claims from the aging bucket.
  • Review unpaid claims and check patient-provided insurance information for accuracy.
  • Follow guidelines and applicable rules when calling insurance companies to maintain confidentiality and HIPAA compliance.
  • Educate patients on billing queries and update their account information accordingly.
  • Cash and write off contractual adjustments as necessary.
Requirements

To succeed in this position, you must possess excellent written and oral communication skills, as well as:

  • Graduation in any stream.
  • BPO experience of 2-3 years, preferably in US Healthcare AR caller roles.
  • Strong problem-solving and analytical skills.
  • Able to work independently and as part of a team.
What We Offer

As a valued member of our team, you can expect a competitive salary range of $45,000 - $65,000 per annum, commensurate with your experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our full-time employees work 40 hours a week with weekends off, and enjoy a stable and secure work environment.


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