Collections Specialist
1 month ago
At Toast, we're building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The Collections Specialist is a critical member of our Billing & Collections team, responsible for supporting the collections operations activities. This role requires problem-solving, technical skills, and excellent customer service to ensure the timely collection of outstanding invoices.
Key Responsibilities:- Proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals
- Review, investigate, and resolve a steady volume of daily inbound cases
- Respond to customer account inquiries and follow through to resolution in a timely manner
- Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
- Post customer payments, refunds, and deposits by recording ACH and credit card transactions
- Provide weekly reporting related to past due accounts and give recommendations for resolution
- Work closely with Care and Accounting teams to identify customer trends and behaviors
- Collaborate with other teams to identify and implement efficiencies in the collections process
- Consistently meet strict deadlines related to month-end close
- Ad hoc projects as necessary
- Bachelor's degree in Finance or related field and 1-3 years of relevant experience
- Extreme attention to detail and meticulous organization
- Strong technical aptitude
- Excellent written and verbal communication skills
- Confidence prioritizing and making time-sensitive decisions in a fast-paced environment
- Excellent time management and strong sense of urgency
- Relentless problem-solver
We're seeking a highly organized, tech-savvy, and intellectually curious candidate with excellent communication skills and the ability to learn quickly.
Bonus skills: prior experience with Netsuite, SalesForce, or other similar SaaS-based ERP and CRM systems.
We're committed to creating an accessible and inclusive hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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