Collections Specialist

4 weeks ago


Chennai, Tamil Nadu, India Toast Full time

Job Summary

We are seeking a highly organized and detail-oriented Collections Specialist to join our team at Toast. As a Collections Specialist, you will be responsible for supporting the collections operations activities, including reviewing customer accounts, communicating with customers and internal partners, and resolving daily inbound cases.

Key Responsibilities

  • Review customer accounts to identify and communicate with customers and internal partners to ensure collection of all outstanding invoice totals.
  • Investigate and resolve a steady volume of daily inbound cases in a timely and efficient manner.
  • Provide excellent customer service and respond to customer account inquiries in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances.
  • Post customer payments, refunds, and deposits by recording ACH and credit card transactions.
  • Provide weekly reporting related to past due accounts and make recommendations for resolution.
  • Work closely with the Care and Accounting teams to identify customer trends and behaviors.
  • Collaborate with other teams to identify and implement efficiencies in the collections process.
  • Meet strict deadlines related to month-end close.

Requirements

  • Bachelor's degree in Finance or related field.
  • 1-3 years of relevant experience in collections or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong technical aptitude and attention to detail.

About Toast

Toast is a leading restaurant technology company that provides innovative solutions to help restaurants succeed. We are committed to creating an inclusive and diverse work environment that values and respects our employees.


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