Contact Centre Team Lead
1 week ago
Job Description
As a Contact Centre Team Lead, you will be responsible for managing a team of 25-30 associates and their performance management. You will require good technical knowledge and troubleshooting skills, with proficiency in Excel and other MS Office tools. Prior digital/call center experience is preferred.
Key Responsibilities
- Handling team performance management and development
- Maintaining technical knowledge and troubleshooting skills
- Leading a team of customer service representatives
Requirements
- Minimum 12+ years of international contact center experience
- Strong communication and customer service skills
- Ability to work independently and objectively
Primary Skills
- Strong Communication & Customer Service Skills
- Leadership and Team Management
Secondary Skills
- Ability to effectively adapt to accelerating changes
- Strong technical knowledge and troubleshooting skills
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