Contact Centre Team Lead

1 week ago


Kolkata, West Bengal, India Capgemini Full time

Job Description

As a Contact Centre Team Lead, you will be responsible for managing a team of 25-30 associates and their performance management. You will require good technical knowledge and troubleshooting skills, with proficiency in Excel and other MS Office tools. Prior digital/call center experience is preferred.

Key Responsibilities

  • Handling team performance management and development
  • Maintaining technical knowledge and troubleshooting skills
  • Leading a team of customer service representatives

Requirements

  • Minimum 12+ years of international contact center experience
  • Strong communication and customer service skills
  • Ability to work independently and objectively

Primary Skills

  • Strong Communication & Customer Service Skills
  • Leadership and Team Management

Secondary Skills

  • Ability to effectively adapt to accelerating changes
  • Strong technical knowledge and troubleshooting skills

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