Operations Manager

2 weeks ago


Kolkata, West Bengal, India ETOUCHUS PVT LTD Full time
Job Title: Operations Manager - Domestic Inbound Contact Centre Expert

At ETOUCHUS PVT LTD, we are seeking an experienced Operations Manager to join our team. The ideal candidate will have a strong background in Domestic Inbound Contact Centre operations, with a proven track record of delivering high-quality results. Key responsibilities include ensuring all team members meet SLAs, supervising and coaching team leads, and maintaining a strong focus on process delivery and efficiency.

Candidate Specifications:
  • Graduate degree required
  • 8-10 years of overall experience in BPO
  • 5 years of experience in AM Role in BPO

Key Responsibilities:
  • Key owner in ensuring the SLAs are met
  • Supervise, Coach and monitor a group of TLs in day to day operations & people management
  • Ensure adherence to the process deliverable (SLAs)
  • Escalate issues in a timely manner across functions
  • Ensure working practices are well operational with minimal disruption to improve efficiency

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