Treasures Service Head
2 weeks ago
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers achieve their goals. The group offers a comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, tailored to meet customers' needs at every life stage.
Key Responsibilities:
- Develop and manage end-to-end service-related processes through cross-functional teams.
- Collaborate with Contact Centre and Technology teams to resolve technical defects and issues.
- Work with internal stakeholders to resolve customer complaints and improve the customer experience.
- Drive process improvements to enhance customer satisfaction and loyalty.
- Implement processes for Experience Centres and lead service initiatives across large corporates.
- Analyze data to identify opportunities for customer win-back and salary leakage reduction.
- Ensure regular feedback collection from customers and internal stakeholders to create a superior customer experience.
Requirements:
The ideal candidate will possess strong leadership and communication skills, with experience in managing cross-functional teams and driving process improvements. A deep understanding of consumer banking operations and customer experience is essential.
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