Head of Store Kolkata

1 month ago


Kolkata, West Bengal, India Ethos Watches Full time
Job Description

As the Head of Store Kolkata, you will be responsible for driving sales and achieving margins as per agreed budgets. You will lead a team of professionals and be responsible for their performance, training, and motivation. Your role will also involve visual merchandising, mystery shopping scores, and establishing strong relationships with customers through exceptional customer service. You will stay updated on new products, brand developments, and industry news, and ensure that operations are in line with SOPs and ICP. Additionally, you will be the administrative in-charge of the store and be responsible for maintaining high standards of personal grooming and a friendly manner. You will also be expected to motivate your team and demand performance. The ideal candidate will have 10 years of experience in retail, preferably with a premium brand, and 3-5 years of experience in managing a showroom. A graduate degree is the minimum qualification required for this role.

Key Responsibilities
  • Drive sales and achieve margins as per agreed budgets
  • Lead a team of professionals and be responsible for their performance, training, and motivation
  • Responsible for visual merchandising and mystery shopping scores
  • Establish strong relationships with customers through exceptional customer service
  • Stay updated on new products, brand developments, and industry news
  • Ensure operations are in line with SOPs and ICP
  • Be the administrative in-charge of the store
  • Maintain high standards of personal grooming and a friendly manner
  • Motivate team and demand performance
Requirements
  • 10 years of experience in retail, preferably with a premium brand
  • 3-5 years of experience in managing a showroom
  • Graduate degree as the minimum qualification

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