Treasures Service Head
2 weeks ago
Service Excellence in Treasures Banking
As a Treasures Service Head at DBS Bank, you will be responsible for delivering exceptional customer service and experience to our high net worth clients. Your primary goal will be to establish a robust service framework, ensuring seamless transactions and efficient issue resolution. Key accountabilities include designing and implementing processes, establishing sales audit processes, and developing MIS to capture key drivers.
Key Responsibilities
- Develop and monitor service scorecards for the branch
- Establish robust indicators to track service delivery
- Implement customer satisfaction surveys and set the business as one of the best in the industry
- Manage KYC and all compliance-related processes in the business
Requirements
- Minimum 12 to 14 years of experience in the banking industry with client handling roles
- Graduate degree required
- Proven ability to handle client queries and resolve complaints effectively
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Treasures Service Head
2 weeks ago
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Treasures Service Head
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