Treasures Service Head

2 weeks ago


Kolkata, West Bengal, India DBS Bank Full time

Service Excellence in Treasures Banking

As a Treasures Service Head at DBS Bank, you will be responsible for delivering exceptional customer service and experience to our high net worth clients. Your primary goal will be to establish a robust service framework, ensuring seamless transactions and efficient issue resolution. Key accountabilities include designing and implementing processes, establishing sales audit processes, and developing MIS to capture key drivers.

Key Responsibilities

  1. Develop and monitor service scorecards for the branch
  2. Establish robust indicators to track service delivery
  3. Implement customer satisfaction surveys and set the business as one of the best in the industry
  4. Manage KYC and all compliance-related processes in the business

Requirements

  • Minimum 12 to 14 years of experience in the banking industry with client handling roles
  • Graduate degree required
  • Proven ability to handle client queries and resolve complaints effectively


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