Elevate Customer Interactions as a Call Quality Analyst

Job OverviewWe are seeking an experienced Quality Assurance Professional to elevate customer-facing excellence across Sales, Marketing, and Support departments.This role involves designing and enforcing quality frameworks, leveraging deep CRM expertise to drive data-backed improvements, and enabling a team with clear SOPs, targeted training, and rigorous...

Job Opportunity: Female Customer Support Executive">We are seeking a skilled Female Customer Support Executive to join our team. This role involves handling customer queries with professionalism and empathy.">The ideal candidate will have excellent communication skills, strong interpersonal skills, and prior experience in customer support or call...

Job DescriptionWe are seeking a skilled professional to provide customer service support and collections via phone calls. The ideal candidate should have experience in RCM/DME for at least 1 year.This position involves outbound calls to insurance companies, end customers, and performing eligibility verification, obtaining prior authorization, requesting...

Customer Service Representative Job Description">We are seeking energetic and goal-oriented individuals to fill a customer service representative role.Key Responsibilities:Make outbound calls to customers to promote products/services or gather required information.Achieve daily, weekly, and monthly targets and conversion goals.Handle objections...

Job Title: Customer Support SpecialistAbout the RoleWe are seeking a highly skilled professional to fill the position of Cross-Functional Analyst. The successful candidate will be responsible for reviewing and updating construction documents in our system, ensuring their completeness and accuracy.This role involves maintaining and updating construction...

Job Opportunity:Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest standards of quality in our interactions with customers.Key Responsibilities:Audit calls, chats, and email interactions to guarantee exceptional customer...

Job OpportunityWe are seeking highly motivated professionals to support our US-based clients as Voice Process Associates. This role requires excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.Key Responsibilities:Handle inbound and outbound...

About us: Charlesworth is an Enago company, and together, we form a market-leading global publishing solutions company. Charlesworth is recognised by STM publishers worldwide as the trusted partner for sales representation, author marketing, and author experience solutions in China, the world's largest STM market by research output. We help publishers...

We are seeking a skilled Customer Service Representative to join our team. This is an exciting opportunity for someone who enjoys working with people and providing exceptional customer service.This role will involve handling customer inquiries, resolving issues and providing solutions to customers via phone calls. The ideal candidate should have strong...

Quality Assurance Expert OpportunityA quality-driven professional is required to ensure deliverables meet the highest standards. The ideal candidate should possess meticulous attention to detail, excellent organizational skills, and experience in quality assurance.The specialist will be responsible for reviewing content not in English. We are looking for a...