Phone Call Customer Service Specialist

2 weeks ago


Alleppey, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000

We are seeking a skilled Customer Service Representative to join our team. This is an exciting opportunity for someone who enjoys working with people and providing exceptional customer service.

This role will involve handling customer inquiries, resolving issues and providing solutions to customers via phone calls. The ideal candidate should have strong communication skills, be able to work well under pressure and have a neutral accent with good adoption to US culture.

Job Responsibilities
  • Provide customer service support and collections via phone calls
  • Handle inbound and outbound calls in a professional and courteous manner
  • Assess and resolve customer inquiries, requests and complaints over the telephone

Key Skills:

  • Strong verbal and written communication skills
  • Ability to resolve customer queries in the first point of contact
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly and empathetic attitude
  • Active listening skills
  • Good data entry and typing skills

The ideal candidate should have a minimum of 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling. A positive and enthusiastic approach to work is essential for this role.



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