
Customer Service Representative
2 weeks ago
Job Overview:
We are seeking a highly skilled professional to handle customer interactions.
The ideal candidate will be able to respond to customer inquiries, resolve issues, and provide top-notch service in English across various communication channels, including phone, email, and chat.
Key Responsibilities:
- Customer Support:
- Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
- Provide clear, accurate, and timely information regarding products and services in English.
- Assist customers in troubleshooting problems and guiding them through solutions over the phone.
- Maintain a high level of service excellence on all calls.
- Issue Resolution:
- Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
- Identify recurring issues and collaborate with other departments to suggest improvements.
- Communication Skills:
- Manage multiple customer inquiries simultaneously without compromising the quality of service.
- Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution.
Requirements:
- Language Proficiency:
- Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
- Experience:
- Previous experience of 0-2 years in customer support or a related field is required.
- Skills:
- Strong communication and active listening skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work efficiently under pressure and in a fast-paced environment.
Benefits:
This role offers flexibility to work in shifts, including evenings, weekends, and holidays if required.
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