Corporate HR and Customer Experience Coordinator
2 days ago
Protein World is a pioneering health and wellness brand that empowers individuals to achieve their goals. We are expanding into diverse industries, including telecoms, recruitment, and construction.
We are developing a five-acre business hub in Gurgaon, which will feature state-of-the-art facilities for our businesses. Our team operates from a dedicated office on the site, building the systems and culture that drive our growth across multiple sectors.
Job OverviewWe are seeking a highly skilled Corporate HR and Customer Experience Coordinator to ensure seamless customer experiences and effective HR processes across our business verticals. This role is perfect for a high-energy, people-focused individual who thrives on variety and loves creating harmony.
Main ResponsibilitiesCustomer Service:
- Deliver exceptional customer service via email, phone, and chat across various sectors.
- Handle queries, complaints, and feedback with professionalism, empathy, and efficiency.
- Collaborate with internal teams to resolve issues and improve customer satisfaction.
- Identify trends in customer feedback and suggest innovative ways to enhance the customer experience.
- Create and refine customer service systems for greater efficiency and effectiveness.
Human Resources:
- Support recruitment efforts across all business verticals, from posting job ads to onboarding new hires.
- Maintain HR records and systems, ensuring accuracy and efficiency.
- Organize team-building activities, training programs, and performance reviews.
- Act as a key point of contact for employee queries and concerns, fostering trust and alignment with company values.
- Promote a positive, high-energy workplace culture that prioritizes collaboration and growth.
Operational Excellence:
- Adapt to the needs of diverse industries and support the development of efficient systems across various sectors.
- Focus on outcomes, ensuring high-quality results rather than just busyness.
- Continuously identify and implement opportunities for operational improvement.
- Build relationships with employees and customers to create meaningful solutions that align with the company's vision.
To succeed in this role, you should have:
- 3-5 years of experience in customer service and/or HR roles, ideally in a fast-paced, multi-business environment.
- Familiarity with customer service tools (e.g., Zendesk, Freshdesk) and HR software is a plus.
- High moral standards, strong integrity, and a genuine commitment to creating positive outcomes.
- A problem-solving mindset with a proactive approach to improving systems and team dynamics.
Estimated salary: ₹8,00,000 - ₹12,00,000 per annum based on qualifications and experience.
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