Corporate HR and Customer Experience Coordinator

2 days ago


Gurgaon, Haryana, India Protein World Full time
About Us

Protein World is a pioneering health and wellness brand that empowers individuals to achieve their goals. We are expanding into diverse industries, including telecoms, recruitment, and construction.

We are developing a five-acre business hub in Gurgaon, which will feature state-of-the-art facilities for our businesses. Our team operates from a dedicated office on the site, building the systems and culture that drive our growth across multiple sectors.

Job Overview

We are seeking a highly skilled Corporate HR and Customer Experience Coordinator to ensure seamless customer experiences and effective HR processes across our business verticals. This role is perfect for a high-energy, people-focused individual who thrives on variety and loves creating harmony.

Main Responsibilities

Customer Service:

  • Deliver exceptional customer service via email, phone, and chat across various sectors.
  • Handle queries, complaints, and feedback with professionalism, empathy, and efficiency.
  • Collaborate with internal teams to resolve issues and improve customer satisfaction.
  • Identify trends in customer feedback and suggest innovative ways to enhance the customer experience.
  • Create and refine customer service systems for greater efficiency and effectiveness.

Human Resources:

  • Support recruitment efforts across all business verticals, from posting job ads to onboarding new hires.
  • Maintain HR records and systems, ensuring accuracy and efficiency.
  • Organize team-building activities, training programs, and performance reviews.
  • Act as a key point of contact for employee queries and concerns, fostering trust and alignment with company values.
  • Promote a positive, high-energy workplace culture that prioritizes collaboration and growth.

Operational Excellence:

  • Adapt to the needs of diverse industries and support the development of efficient systems across various sectors.
  • Focus on outcomes, ensuring high-quality results rather than just busyness.
  • Continuously identify and implement opportunities for operational improvement.
  • Build relationships with employees and customers to create meaningful solutions that align with the company's vision.
Requirements

To succeed in this role, you should have:

  • 3-5 years of experience in customer service and/or HR roles, ideally in a fast-paced, multi-business environment.
  • Familiarity with customer service tools (e.g., Zendesk, Freshdesk) and HR software is a plus.
  • High moral standards, strong integrity, and a genuine commitment to creating positive outcomes.
  • A problem-solving mindset with a proactive approach to improving systems and team dynamics.

Estimated salary: ₹8,00,000 - ₹12,00,000 per annum based on qualifications and experience.


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