Residential Concierge
3 weeks ago
About Four Seasons:
At Four Seasons, we believe in creating unforgettable experiences for our guests, residents, and partners. Our team members around the world strive to deliver exceptional service, driven by a passion for luxury and a commitment to genuine hospitality.
About the Role:
The Residential Page/Attendant will play a vital role in ensuring the seamless arrival and departure of our residents. This individual will be responsible for delivering exceptional service, responding to requests in a timely and efficient manner, and providing information about residential and hotel events, services, and amenities.
Key Responsibilities:
- Assist residents with luggage, transportation requirements, deliveries, parcels, and groceries.
- Position at the residences lobby entrance to greet residents and their guests.
- Ensure the residences driveway is well managed at all times.
- Assist with move-in and move-out logistics to ensure a smooth process.
- Provide information about residential and/or hotel events, services, and amenities.
- Assist in Residential Lobby service, answering telephones, delivering messages, packages, faxes, newspapers, letters, and more.
- Perform special projects as deemed necessary by the Residential Leader.
- Assist homeowners transporting items to and from their units.
Additional Responsibilities:
- Handle all owner interaction with the highest level of hospitality and professionalism.
- Communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks.
- Relieve other residential roles for meal periods and in case of emergency.
Requirements:
- Bachelor's degree from a reputable university.
- Ability to communicate in English and local language.
- Prior working experience in the hospitality industry, preferably in a luxury setting.
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