Senior Technical Operations Specialist

5 days ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 80,00,000

Job Overview

We are seeking a skilled Technical Analyst to provide exceptional support to our users, ensuring seamless day-to-day operations and a high level of customer satisfaction.

Main Responsibilities
  • Deliver face-to-face technical assistance for hardware, software, and corporate mobile devices.
  • Address user queries related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Utilize ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Provide end-user support for BYOD and personal devices in line with company policies.
  • Host product demos, offer training, and promote technology adoption.
  • Escalate unresolved issues while maintaining service level agreements.
Required Skills and Qualifications
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • A degree from a reputable institution or equivalent formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • A solid understanding of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Excellent problem-solving skills and a proactive approach.
  • Ability to work in rotational shifts as per business needs.
  • Superior communication, empathy, and customer service skills.
What We Offer

This role requires a collaborative and user-friendly approach, ensuring seamless day-to-day operations and a positive user experience.

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