Operations Executive

3 weeks ago

Delhi, Delhi, India Whiz Advert Full time
Job Description

We are seeking a highly skilled Operations Executive to join our team at Whiz Advert in Delhi. As an integral part of our marketing operations, you will be responsible for managing bulk SMS, voice call, and WhatsApp services. Your role will involve ensuring seamless execution of campaigns, maintaining operational efficiency, and delivering exceptional client satisfaction.

Key Responsibilities:

  • Campaign Management:
    • Bulk SMS Operations:
      • Manage end-to-end delivery of promotional and transactional Bulk SMS campaigns.
      • Optimize SMS templates to ensure compliance with regulatory guidelines (e.g., DLT registration).
      • Monitor delivery reports to assess the success of campaigns and troubleshoot failures.
    • Voice Call Operations (OBD/IVR):
      • Handle setup and execution of outbound voice campaigns, including pre-recorded messages and IVR flows.
      • Configure call routing systems and ensure maximum campaign efficiency.
      • Maintain high-quality standards in voice recordings and call connectivity.
    • WhatsApp Services:
      • Execute bulk WhatsApp campaigns using automation tools and APIs.
      • Manage WhatsApp templates, including content creation and compliance checks.
      • Monitor delivery and engagement metrics for WhatsApp broadcasts.
  • Client Support and Coordination:
    • Act as the main point of contact for client queries and provide solutions in a timely manner.
    • Work closely with clients to understand their campaign requirements and suggest appropriate strategies.
    • Address and resolve operational challenges promptly to maintain high levels of customer satisfaction.
  • Technical and Platform Management:
    • Configure and manage Bulk SMS, Voice Call, and WhatsApp platforms to execute campaigns effectively.
    • Coordinate with the technical team to integrate APIs and ensure system functionality.
    • Stay updated on platform features and educate clients on best practices for campaign execution.
  • Reporting and Insights:
    • Generate detailed reports on campaign performance, delivery rates, and customer engagement.
    • Analyze data to identify trends and areas for improvement in operations.
    • Present findings and recommendations to clients and internal teams.
  • Compliance and Documentation:
    • Ensure all campaigns comply with regulatory requirements, including DLT registration and TRAI guidelines.
    • Maintain accurate records of campaign settings, reports, and client communications.
  • Process Optimization:
    • Continuously evaluate operational processes and identify opportunities for improvement.
    • Collaborate with cross-functional teams to implement best practices and innovative solutions.
    • Provide training and support to junior team members or interns when required.

Requirements:

  • Experience Requirements:
    • 1-3 years of experience in managing operations for Bulk SMS, Voice Calls, and WhatsApp campaigns.
    • Hands-on experience with platforms and tools for SMS, Voice, and WhatsApp campaign management.
    • Familiarity with API integration for automated campaign execution is an added advantage.
  • Technical Skills:
    • Strong understanding of SMS delivery mechanisms, including DLT platforms and route optimization.
    • Knowledge of IVR systems, call routing, and voice campaign management.
    • Proficiency in using bulk WhatsApp messaging tools and tracking engagement metrics.
  • Soft Skills:
    • Excellent verbal and written communication skills to interact with clients and teams.
    • Ability to analyze data, identify issues, and provide actionable insights.
    • Proactive in addressing technical and operational challenges.
    • Strong multitasking abilities and attention to detail for managing multiple campaigns simultaneously.

What We Offer:

  • A collaborative and dynamic work environment.
  • Opportunities for career growth and skill development.
  • Competitive salary: ₹12 lakhs per annum.
  • Exposure to cutting-edge communication tools and platforms.

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