
IT Operations Manager
16 hours ago
Job Description:
Key Responsibilities- Ensure the efficient operation of subordinate team members and maintain service level agreements for the IT services team.
- Maintain documentation for policies and procedures related to all service and support efforts.
- Design and implement future support offerings and modalities under the guidance of senior IT leadership.
- Ensure compliance of IT-related policies and procedures throughout the IT Services Team.
- Support monitoring, analysis, and optimization of the firm's service offerings.
- Contribute to strategic technology planning and direction of projects.
- A bachelor's degree in Information Technology or a related field.
- Minimum of 7-10 years of hands-on service experience.
- CISA certified is an asset.
- Proven successful execution/completion of technology projects.
- Experience with Windows 10 management technologies, Microsoft Office 365 technologies, and Microsoft Azure and Microsoft Intune.
- Proficiency with operating systems, including Windows 10 and MAC operating systems.
- Advanced certifications such as A+ and MOS are desirable.
- Advanced knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy, and SurePrep.
- Ability to lift up to 50 lbs.
This role requires excellent interpersonal, written, and oral communication skills, demonstrated managerial and mentoring abilities, self-motivation, detail orientation, resourcefulness, and a passion for technology and service.
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