
Operations Manager
7 days ago
This is a key position responsible for overseeing daily activities, implementing standardized procedures, and providing expert guidance to senior team members.
Key Responsibilities:- Operational Management:
- Design, implement, and monitor Standard Operating Procedures (SOPs).
- Coordinate workflows across various departments.
- Drive continuous process improvement to enhance efficiency and reduce errors.
- Monitor productivity metrics, client deliverables, and staff utilization.
- Report regularly to Directors on performance, risks, and improvement areas.
- Act as the first point of contact for complex technical queries from HODs and teams.
- Provide expert guidance on accounting, tax, audit, and compliance matters.
- Support HODs in training team members on new technical developments.
- Ensure technical accuracy and compliance of deliverables before final submissions.
- Identify, recommend, and implement automation tools, dashboards, and digital solutions.
- Standardize documentation and ensure proper use of practice management software.
- Assist HODs in workload management and conflict resolution.
- Act as a liaison between Directors and departmental teams, ensuring clarity in communication.
- Mentor and coach staff for technical and professional development.
The ideal candidate will have 5 years of experience in accounting, audit, taxation roles, preferably in multiple organizations. Strong technical expertise across taxation, audit, compliance, and accounting standards is essential. Proven ability to manage cross-functional teams and implement operational improvements is also required.
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