IT Demand Management Practice Director
2 weeks ago
About Hapag-Lloyd
Hapag-Lloyd is a leading liner shipping company with a fleet of modern container ships and a total transport capacity of 11.9 million TEU.
In the Liner Shipping segment, the Company has around 13,000 employees and offices in over 120 countries.
Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers.
A total of liner services worldwide ensure fast and reliable connections between more than 400 ports across the globe.
In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa.
The roughly 2,000 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.
Job Description
Responsibilities:
- IT Demand Management:
- Develop and implement a standardized IT demand management process for all software requests, ensuring clear communication, prioritization, and resource allocation, covering entire software lifecycle.
- Steer and support the execution of the process
- Work with stakeholders across departments to understand their business needs and translate them into actionable IT requests.
- Evaluate feasibility, cost, and potential risks associated with IT requests.
- Prioritize requests based on business criticality, alignment with IT strategy, and resource availability.
- Communicate request status and decisions to stakeholders in a timely and transparent manner.
- SaaS Governance:
- Develop and implement a comprehensive SaaS governance framework that includes policies, procedures, and controls for the selection, deployment, management, and renewal of SaaS solutions.
- Work with procurement and legal teams to establish standardized contract terms and negotiation strategies for SaaS vendors.
- Conduct due diligence evaluations of potential SaaS solutions, considering security, compliance, scalability, and integration capabilities.
- Maintain a comprehensive inventory of all SaaS solutions used within Hapag-Lloyd. Liaise with CMDB or Asset Management team for keeping a centralized SaaS repository.
- Monitor and optimize SaaS usage patterns to identify opportunities for cost savings or improved efficiency.
- Ensure compliance with relevant data privacy regulations (e.g., GDPR, NIST, SOC2, KRITIS, IMO) when using SaaS solutions.
- Collaboration and Communication:
- Develop strong working relationships with IT teams, business departments, procurement, legal, and security teams.
- Effectively communicate IT demand management and SaaS governance policies and procedures to all stakeholders.
- Proactively identify and address potential challenges and roadblocks related to IT demand and SaaS adoption.
- Continuously monitor and improve IT demand management and SaaS governance processes based on data and feedback.
Qualifications:
- Bachelor's degree in information technology, Business Administration, or a related field.
- Minimum 5 years of experience in IT service management or a related field.
- Proven experience in developing and implementing IT demand management processes.
- Strong understanding of cloud computing and SaaS solutions.
- Experience with IT service management (ITSM) frameworks such as ITIL is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience working in a matrixed environment.
- Proficiency in MS Office Suite and project management tools.
Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum
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