IT Demand Management Practice Leader
2 weeks ago
About the Role:
- We are seeking an experienced IT Demand Management Practice Leader to join our team at Hapag-Lloyd AG.
Responsibilities:
IT Demand Management- Develop and implement a standardized IT demand management process for all software requests, ensuring clear communication, prioritization, and resource allocation, covering entire software lifecycle.
- Steer and support the execution of the process
- Work with stakeholders across departments to understand their business needs and translate them into actionable IT requests.
- Evaluate feasibility, cost, and potential risks associated with IT requests.
- Prioritize requests based on business criticality, alignment with IT strategy, and resource availability.
- Communicate request status and decisions to stakeholders in a timely and transparent manner.
- Develop and implement a comprehensive SaaS governance framework that includes policies, procedures, and controls for the selection, deployment, management, and renewal of SaaS solutions.
- Work with procurement and legal teams to establish standardized contract terms and negotiation strategies for SaaS vendors.
- Conduct due diligence evaluations of potential SaaS solutions, considering security, compliance, scalability, and integration capabilities.
- Maintain a comprehensive inventory of all SaaS solutions used within Hapag-Lloyd AG. Liaise with CMDB or Asset Management team for keeping a centralized SaaS repository.
- Monitor and optimize SaaS usage patterns to identify opportunities for cost savings or improved efficiency.
- Ensure compliance with relevant data privacy regulations (e.g., GDPR, NIST, SOC2) when using SaaS solutions.
Requirements:
- Bachelor's degree in information technology, Business Administration, or a related field.
- Minimum 5 years of experience in IT service management or a related field.
- Proven experience in developing and implementing IT demand management processes.
- Strong understanding of cloud computing and SaaS solutions.
- Experience with IT service management (ITSM) frameworks such as ITIL is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience working in a matrixed environment.
- Proficiency in MS Office Suite and project management tools.
Estimated Salary: ₹1,172,583 per annum.
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