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Risk Management Leader for Sutherland

1 month ago

Chennai, Tamil Nadu, India Sutherland Full time
Job Summary

We are seeking an experienced Risk Management Leader to join our team at Sutherland. As a key member of our Operational Risk and Audit department, you will be responsible for identifying, assessing, and mitigating operational risks across all locations and programs.

Responsibilities
  • Evaluate operational risks for new programs being launched and partner with the Solutions team to identify and recommend risk mitigation required in RFP proposals and in transitions.
  • Support implementation of audit strategies to mitigate risks arising out of the day-to-day operations of the programs.
  • Analysis of any breaches / operational risk failure events to create mitigation plans and continuous tracking and reporting of operational loss events.
  • Conduct and facilitate periodic self-assessments by verifying the assessment results.
Qualifications
  • Minimum 8 years of overall experience and 5 years of relevant experience in Change Management.
  • Certified ISO 31000 and PIMS is a must.
  • Exposure knowledge in data privacy (EUGDPR, DPA), ISO 27001, regulatory laws and other industry standards (PCI DSS) preferred.
  • A proven ability of working with multiple leaders and supporting functions to deploy risk frameworks in the business.
  • A passion for developing talent by facilitating functional and personal development for team members.
Additional Requirements
  • Bachelor's degree or graduation in any stream.
  • Overall, 10 years of experience in Business Process Outsourcing industry with voice and non-voice projects.
  • Strong understanding of industry best practices in respect to risk tools and developments.
  • Excellent communication, interpersonal and presentation skills.
  • Ability to represent the function within company leadership and client interactions.
Compensation

The estimated salary for this position is $100,000 - $120,000 per annum, depending on experience and qualifications. Benefits include health insurance, retirement plan, and paid time off.