International Voice Process Specialist

3 days ago

Varanasi, Uttar Pradesh, India beBeeInternationalVoiceProcess Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking an International Voice Process Specialist to join our team.

The successful candidate will be responsible for reviewing new orders for accuracy and completeness, processing new orders on a web-based system, handling customer inquiries, maintaining service levels and high levels of accuracy, placing orders with partners on a web-based order processing system, and monitoring the status of these orders.

To be successful in this role, you will need to have strong organizational skills, be able to learn new concepts quickly, and be comfortable working with limited supervision in a fast-paced environment. You will also need to have prior experience with Microsoft Office and Salesforce.com.

Key Responsibilities:
  • Reviewing new orders for accuracy and completeness
  • New order processing on a web-based system
  • Customer inquiry clarifications
  • Maintaining service levels and high levels of accuracy
  • Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status
  • Maintaining a high level of accuracy with respect to all activities
  • Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems

Qualification: Any Degree

Required Skills and Qualifications:

  • Experience entering data using an alphanumeric keyboard and verifying/proofing entered data
  • Skill in reviewing, proofing and verifying data
  • Able to learn new concepts quickly
  • Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver
  • Knowledge of basic computer operations
  • Strong organizational skills
  • Highly motivated in the performance of sometimes repetitive duties with very low room for error
Benefits:

As a highly skilled International Voice Process Specialist, you will enjoy a competitive salary and benefits package.

Desired Profile:

  • Experience entering data using an alphanumeric keyboard and verifying/proofing entered data
  • Skill in reviewing, proofing and verifying data
  • Able to learn new concepts quickly
  • Comfortable working with limited supervision in a fast-paced environment
  • A creative problem-solver
  • Knowledge of basic computer operations
  • Strong organizational skills
  • Highly motivated in the performance of sometimes repetitive duties with very low room for error
  • Prior experience with Microsoft Office a plus
  • Prior experience with salesforce.com a plus

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