Voice Network Support Specialist

2 weeks ago

Varanasi, Uttar Pradesh, India beBeeTelecom Full time ₹ 2,50,000 - ₹ 6,00,000
Job Title

We are seeking a seasoned telecom professional to join our team as a Voice Network Support Specialist. The ideal candidate will have strong expertise in VoIP services, SIP/SS7 protocols, and SBCs.

Key Responsibilities:
  • Provide end-to-end support for telecom services from ticket creation to resolution.
  • Manage and troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues including ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free.
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features including answering rules, music on hold, calling card services, etc.
  • Work in a 24/7 rotational environment ensuring minimal service disruption.
Requirements:
  • Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
  • Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications such as CCNA Voice / CCNP Voice are an added advantage.
  • Excellent communication skills (oral & written).
  • Strong analytical and problem-solving abilities.
  • Ability to quickly learn and adapt to internal tools & applications.

This is an exciting opportunity for a dedicated and results-driven individual to make a meaningful impact in the world of telecommunications.

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