International Quality Management Specialist

4 days ago

Varanasi, Uttar Pradesh, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 1,80,00,000
Job Title:

Transaction Quality Manager

About the Role:

Drive continuous improvement in our International Voice Process by managing call quality and client-related KPIs.

Key Responsibilities:
  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage Call Quality & Client related KPI's
  • Evaluate the effectiveness of interventions to strengthen quality management processes.
  • Capture and report accurate metrics to meet client expectations.
  • Generate innovative ideas and process improvements.
  • Control processes and ensure compliance.
  • Provide feedback and support to teams.
  • Run audits and health checks.
Requirements:
  • Strong leadership skills
  • Ability to drive initiatives to closure
  • Effective communication and people management skills
  • Excellent data handling and interpretation skills
  • Ability to provide direction, motivation and build high performing teams
  • Process oriented with planning and decision making skills
  • Ability to prioritize and meet deadlines under pressure
  • Detail oriented with strong organizational and presentation skills
To Apply:

Submit your resume or inquire about opportunities at [insert contact info]

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