Guest Services Coordinator

6 days ago


Ellore, Andhra Pradesh, India beBeeHospitality Full time ₹ 15,00,000 - ₹ 25,00,000

Role Summary

We are seeking an experienced Guest Services Coordinator to lead our team at our properties in South and West India. As a key member, you will be responsible for delivering exceptional guest experiences, fostering a welcoming atmosphere and ensuring seamless operational execution.

Key Responsibilities

  • Greet and welcome guests with a pleasant demeanor, providing outstanding customer service throughout their stay.
  • Efficiently manage check-ins and check-outs, ensuring accurate completion of all necessary documentation.
  • Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
  • Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
  • Conduct inventory checks and maintain records.
  • Assist in the procurement of monthly supplies.
  • Step in as the property in-charge during the absence of the property manager.
  • Support the service of food and beverages to ensure guest satisfaction.
  • Issue invoices, checks, and assist in basic bookkeeping tasks.
  • Be willing to travel to other properties in South and West India when required.

Requirements

  • A minimum of 6 months of industrial training or relevant experience in hospitality.
  • A pleasant personality and excellent verbal and written communication skills.
  • Final-year student or graduate from a Hotel Management program is preferred.
  • Flexibility and enthusiasm for traveling across South and West India.

We Offer

  • A competitive salary.
  • Performance-linked incentives.
  • Complimentary accommodation and meals provided by the company.
  • The opportunity to work at multiple locations.


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