Reservations Customer Service Representative

4 days ago

Ellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 48,00,000

The ideal candidate will be responsible for handling guest communications, ensuring timely and accurate responses to queries, and resolving any issues that may arise.

Key Responsibilities:
  • Proactively communicate with guests through various channels (phone, email, chat) to provide pre-arrival information, answer inquiries, and address concerns
  • Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information
  • Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary
  • Coordinate with the reservations team to ensure seamless handover of guest information and payment details
  • Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue
  • Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty
  • Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences
  • Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests
  • Track and analyze pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience
Required Skills and Qualifications:
  • Previous experience or an internship in hospitality, customer service, or a similar role is a plus but not required.
  • Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Comfortable using various technology tools like email, chat systems, and reservation software.
  • Ability to work independently and collaborate well with others in a team-oriented environment.
  • Knowledge of local attractions and the hospitality industry would be beneficial.
  • Flexibility to work various shifts, including weekends and holidays, as needed.
Benefits:
  • An opportunity to work in a dynamic and growing hospitality company
  • A chance to build a career in customer service and hospitality
  • A competitive salary and benefits package

  • Customer Service Representative

    5 days ago

    Ellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Customer Service RepresentativeJob Description:The Customer Service Representative will be responsible for managing customer relationships, ensuring customer satisfaction and resolving issues efficiently.Required Skills and Qualifications:Attention to detail and problem-solving skillsExperience with campaign management and customer...

  • Reservations Coordinator

    4 days ago

    Ellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 45,00,000

    As a key player in our team, the Reservations Coordinator will be responsible for managing and processing client reservations. This role requires a high level of organization and attention to detail, ensuring seamless execution of tasks and delivery of exceptional customer service.Main Responsibilities:Coordinate with clients to book and confirm travel...

  • Customer Service Representative

    3 days ago

    Ellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 80,00,000

    Job Opportunity: Customer Service RepresentativeWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. This role involves engaging with customers through effective communication, addressing inquiries and concerns in a timely and accurate manner.The ideal candidate will possess excellent interpersonal...

  • Customer Service Representative

    5 days ago

    Ellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 5,00,000

    Customer Service Representative PositionWe are looking for a skilled and customer-focused professional to fill this role.The ideal candidate will have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Senior Hospitality Reservations Specialist

    4 days ago

    Ellore, Andhra Pradesh, India beBeeReservation Full time ₹ 10,00,000 - ₹ 15,00,000

    Hotel Reservation Expert WantedJob DescriptionWe are seeking a highly skilled and experienced Hotel Reservation expert to join our team. The ideal candidate will have a proven track record of success in handling customer inquiries, bookings, and reservations. They will be responsible for managing the hotel's reservation system, maintaining accurate records,...

  • Customer Service Representative

    7 days ago

    Ellore, Andhra Pradesh, India beBeeService Full time ₹ 7,50,000 - ₹ 15,00,000

    Job DescriptionWe are seeking a skilled professional to join our team as a Customer Service Representative. The ideal candidate will have experience in customer support and be proficient in handling billing, sales, and dispatch schedules.ResponsibilitiesBilling: Handle all billing at the office as per E-Invoicing rules.Sales Support: Provide customer service...

  • Customer Service Representative

    2 weeks ago

    Ellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Role: Customer SupportWe are seeking a highly skilled and professional Customer Support representative to join our team. As a key member of our support staff, you will be responsible for providing top-notch service to our customers via phone, email or chat.Your primary goal will be to ensure customer satisfaction by resolving their queries in a timely...

  • Customer Service Representative

    2 weeks ago

    Ellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

    Job RoleWe are looking for a dedicated and experienced individual to join our team as a Customer Service Representative. Your primary objective in this position will be to deliver exceptional customer satisfaction through prompt and professional communication.In addition to this, you should possess excellent interpersonal skills with the ability to handle...

  • Central Reservations Manager

    1 week ago

    Ellore, Andhra Pradesh, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 12,00,000

    Key Role: Central Reservation ExecutiveThis is a full-time on-site position as an Executive - Central Reservation in a dynamic environment. The successful candidate will oversee the accuracy of reservations put into system by individual hotels according to company guidelines in chain hotels.The primary responsibilities include:Ensuring accurate and timely...

  • Experience Manager

    1 week ago

    Ellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

    Unlock Your Potential in a Role that Makes a Real Difference">Are you a customer service pro looking for a new challenge? Do you have what it takes to provide exceptional experiences and exceed expectations?We're on the hunt for talented Reservation Executives who can deliver top-notch support and drive business results. As a key member of our team, you'll...