
Host Team Member
4 days ago
The primary point of contact for students, visiting faculty, and guests is the Front Desk Manager.
This role involves overseeing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning of Building B (hostel & guest accommodation).
Key Responsibilities- Front Desk & Guest Relations
- Manage inquiries, provide accurate information, and guide visitors appropriately.
- Ensure professional and courteous handling of phone calls, emails, and in-person queries.
- Student Communication & Support
- Act as a liaison between students and administration for hostel-related queries.
- Address and resolve student complaints related to facilities and services.
- Visiting Faculty & Guest Accommodation
- Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
- Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
- Property & Facility Management
- Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
- Coordinate with housekeeping, maintenance, and security teams for seamless operations.
- Administrative Support
- Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
- Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability with a student- and guest-centric approach.
- Ability to multitask and handle pressure situations calmly.
- Proficiency in MS Office (Word, Excel, Outlook).
- Attention to detail with record-keeping and reporting.
- Team coordination and stakeholder management skills.
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