
Hotel Services Coordinator
6 days ago
- Bachelor's degree or diploma in a related field is required.
- Effective communication and presentation skills are essential.
- Minimum 2-3 years of experience in the hotel industry.
Duties and Responsibilities:
- Handle daily tasks and workloads, including incoming guest calls and emails, to provide information about hotel services in accordance with established standards.
- Ensure all reservations, enquiries, and special requests are accurately processed and confirmed in line with company policies.
- Educate guests and key prospects on wellness offerings while addressing their individual needs.
- Provide excellent customer service by handling complex inquiries and requests.
- Maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
- Ability to work under pressure and handle high volumes of work during peak periods.
- Build and maintain strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
- Assist guests with reservation bookings via phone and email, ensuring accurate and up-to-date records are maintained in the Property Management System (PMS) & CRM.
- Proactively follow up and engage with guests throughout their journey at the hotel to enhance their overall experience.
- Adopt a creative approach to generate business opportunities.
- Identify, analyze and solve problems effectively.
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