Business Development Specialist

1 week ago

Nalgonda Hyderabad Secunderabad Telangana, India beBeeCustomerRelationship Full time US$ 90,000 - US$ 1,20,000
Customer Relationship Manager Position

This role involves managing and maintaining strong relationships with customers to drive retention, sales, and growth.

Key Responsibilities:
  • Develop Customer Relationships: Build and maintain long-lasting relationships with customers by understanding and anticipating their needs.
  • Campaign Management: Coordinate and lead efforts to improve the entire customer lifecycle, focusing on retention and acquisition initiatives.
  • Data Analysis: Regularly analyze customer feedback and data to identify trends and draw insights for decision-making and strategy improvement.
  • Conflict Resolution: Resolve customer complaints swiftly, ensuring customer satisfaction and sustaining positive public relations.
  • Process Optimization: Conduct regular reviews of CRM processes and implement improvements to optimize efficiency and customer experience.
  • Industry Trends: Stay updated with the latest industry trends and customer relationship management practices to drive continual improvement.
Qualifications and Skills:
  • Education: Graduation completion certificate is required.
  • Proficiency in Salesforce: Proficiency in Salesforce to manage and optimize all CRM functions effectively.
  • Communication Skills: Strong communication skills to articulate customer needs and align them with business objectives clearly and concisely.
  • Data Analysis: Expertise in data analysis to interpret customer data and derive actionable insights that drive retention and sales.
  • Email Marketing Tools: Experience with email marketing tools to design and implement successful campaigns that resonate with customer preferences.
  • Conflict Resolution: Effective conflict resolution skills to address and resolve customer issues promptly, ensuring satisfaction and trust.
  • Retail Sales Practices: In-depth knowledge of retail sales practices and principles to increase sales opportunities and customer engagement.
  • Team Collaboration: Ability to work collaboratively within cross-functional teams, maintaining synergy between all customer-facing operations.
Benefits:

This position offers a range of benefits, including the opportunity to develop your career, work with a dynamic team, and make a real impact on our customers' lives.

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