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Operations Associate

1 month ago


Bengaluru, Karnataka, India ShareChat Full time

About the Role:

The Operations Associate - Trust & Safety will be responsible for identifying and assessing customer needs to achieve satisfaction, building sustainable relationships of trust through open and interactive communication, and providing accurate, valid and complete information by using the right methods/tools.

Key Responsibilities:

  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team productivity targets and call and email handling targets
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers and create WOW experience
  • Resolve customer complaints via phone, email, chat or social media
  • Use outbound means to reach out to customers and verify account information.

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone /Email and Chat contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of character
  • Excellent communication in your Tamil, Hindi & English (Reading, Writing, Speaking)
  • Ability to multitask, prioritize, and manage time effectively
  • Basic knowledge of Microsoft Excel/ Google Sheets
  • Any Graduate Degree.

About ShareChat:

ShareChat is a leading social media platform that provides a platform for users to create and share content. We are committed to creating economic opportunities for our content creators and believe in creating a positive impact for regional Indian audiences.

Why Join ShareChat?

  • We believe in creating economic opportunities for our content creators as a shared purpose.
  • Grab an opportunity to solve complex problems powered by our AI and ML recommendation system for over 325 million monthly active users, 80 million creators and key partners.
  • Drive your career growth through our upskilling programs, accelerated by values like speed and ownership.
  • You get a chance to work with top talent across the globe in a collaborative and learning culture.
  • Experience growth in a people-first organization with unparalleled rewards and employee-centric policies, including ESOPs, monthly childcare allowance, insurance, and more.